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Privacy Policy

We are Stub Holdings Limited (Registration number: 14323727) and this is our plan of action when it comes to protecting your privacy. We respect your privacy and take the protection of personal information very seriously. The purpose of this policy is to describe the way that we collect, store, use, and protect information that can be associated with you or another specific natural or juristic person and can be used to identify you or that person (personal information).

Audience

This policy applies to you if you are:

  • a visitor to our website; or
  • a customer who has ordered or requested Services that we provide;
  • a customer who downloads our browser extensions, application programming interfaces and tools and documentation,

collectively the “Services”

When is Personal Information Collected

We collect information from you when you:

  • Create or register an account, or administer your account
  • Input, post, or upload information, data, or other content through the Services
  • Submit questions, requests, or other communications to us via various communication channels
  • Contact us for customer support or technical support
  • Visit any of our websites or download any of our applications
  • Participate in promotions, user conferences, webinars, demonstrations, contests, sweepstakes, surveys, or other marketing events
  • Participate in research activities
  • Interact with other users of the Services and guests on our community forums
  • Integrate third-party products and services with your account on our Services (“Account”)

Below is additional information about what we collect, depending on how you interact with the Service.

a. Common examples

Common examples of the types of personal information which we may collect and process include your:

  • identifying information – such as your name, date of birth, or identification number of any kind;
  • contact information – such as your phone number or email address;
  • address information – such as your physical or postal address; or
  • demographic information – such as your gender or marital status.

b. Sensitive personal information

Depending on the Services that you require, we may also collect sensitive personal information including your:

  • sensitive demographic information – such as your race or ethnicity;
  • medical information – such as information about your physical or mental health;
  • sexual information – such as information about your sex life or sexual orientation;

What We Collect

Your Content

“Content” includes all information, data, and other content, in any form or medium, that is collected, downloaded, or otherwise received, directly or indirectly, from you (or on your behalf) by or through the Services. It also includes information you provide when connecting a third-party account, product, or service to the Services. You (and anyone who can interact with your use of the Services) own and control the nature of any Content, subject to any applicable terms and conditions including our Terms of Service and this Privacy Policy. Our collection, use, and disclosure practices with respect to Content are distinct from those with respect to other sorts of information, as explained below.

We may upload Content automatically with your authorization from third-party services (such as from your Google Drive). See below.

Customer Information

“Customer Information” consists of information related to your access or use of our Services, the creation of accounts, or that otherwise identifies you as a customer or end user of the Services. Customer Information includes:

  • Identifiers. This includes your name, mailing address, email address, postal code, telephone number, and other similar identifiers.
  • Customer Records. This includes username and password, payment information, company name, job title, business email address, and department.
  • Protected Classification Characteristics. This includes age and gender.
  • Commercial Information. This includes information about products or Services purchased, obtained or considered.
  • Internet/Network Activity Information. This includes your browsing history, log and analytics data, information about the device(s) used to access the Services, domain server, search history and information regarding your interaction with our Services, and other usage data.
  • Audio/Visual Information. This includes pictures you provide or upload in connection with our Services, and the content and audio or video recordings of phone or video calls between you and us that we record where permitted by law.
  • Profession/Employment Information. This includes your current employer, title, and location.
  • Other Personal Information. This includes personal information you provide to us in relation to a survey, comment, question, request, or inquiry, and information you provide when you connect a third-party account, product or service to the Services.
  • Inferences. This includes inferring your location using your IP address, or using data from your use of our Services to make predictions about your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

If you are an end user using the Services through an account created on your behalf by another of our customers (such as an employer, an organization of which you are a member, or another individual that uses our Services), we may collect and process Customer Information about you on behalf of the customer with whom your use of the Services is associated.

Third-Party Integrations

If you create your account using a service provided by a third party such as Google or Apple, we may collect Customer Information about you from the third-party service (such as your username or user ID associated with that third-party service). If you create your account using such a third-party service, or if you give us permission by changing the settings on your Account, we may also collect, and you authorize us to collect, information about your personal contacts as may be stored within that third-party service, which we may use to facilitate your invitation of collaborators to our Services. By choosing to create an account using a third-party service, you also authorize us to collect Customer Information necessary to authenticate your account with the third party.

Certain aspects of the Services allow you to link or integrate third-party products and services to enable certain features and functionalities with the Services. For example, you can connect your Google Drive account to generate Content in the Services from information and data contained in your Google Drive or integrate with third-party services using our applications or extensions. If you choose to use these features or functionalities, you may be asked to create an account with a third party that provides such features or functionalities or link your existing third-party service account with the Services (and, by doing so, agree to the privacy policy and/or terms and conditions of that third party). You may also be asked to authorize the Services to collect information from the third party on your behalf. We will then collect information (such as your username or user ID associated with that third-party service) from you and/or that third party as necessary to enable the Services to access your data and content stored with that third-party service. Once the authentication is complete, we have the ability to access information you provided to us or was otherwise collected by the third-party service in accordance with the privacy practices of that third party. We will store the information and data we collect and associate it with your Account, and we will use that information and data to enable the integration of the Services with the third-party service and to perform actions requested or initiated by you, or that are reasonably necessary to carry out instructions provided by you.

Automatically-Collected Information

We collect information about how you use the Services and your actions on the Services, including your IP addresses, browser types, operating systems, ISPs, platform types, device types, and mobile device identifiers such as make and model, and mobile carrier. We may also use tools, including third-party tools, to collect analytics data. Some of this information is collected through the use of cookies and other tracking technologies, such as web beacons, pixels, session replay scripts, and similar technologies.

Cookies

We may place small text files called ‘cookies’ on your device when you visit our website. These files do not contain personal information, but they do contain a personal identifier allowing us to associate your personal information with a certain device. These files serve a number of useful purposes for you, including:

  • granting you access to age restricted content;
  • tailoring our website’s functionality to you personally by letting us remember your preferences;
  • improving how our website performs;
  • allowing third parties to provide services to our website; and
  • helping us deliver targeted advertising where appropriate in compliance with the applicable laws.

Your internet browser generally accepts cookies automatically, but you can often change this setting to stop accepting them. You can also delete cookies manually. However, no longer accepting cookies or deleting them will prevent you from accessing certain aspects of our website where cookies are necessary. Many websites use cookies and you can find out more about them at www.allaboutcookies.org.

Optional details

You may also provide additional information to us on a voluntary basis (optional information). This includes content or products that you decide to upload or download from our website or when you enter competitions, take advantage of promotions, respond to surveys, order certain additional goods or services, or otherwise use the optional features and functionality of our website.

Recording calls

We may monitor and record any telephone calls that you make to us, unless you specifically request us not to.

Purpose For Collection: How We Use The Information We Collect

We may use or process Services information, or optional information that you provide to us for the purposes that you indicated when you agreed to provide it to us. Processing includes gathering your personal information, disclosing it, and combining it with other personal information. We generally collect and process your personal information for various purposes, including:

Use of Content

Notwithstanding anything to the contrary in this Privacy Policy, we will not use or access your Content except: to provide, maintain, improve, or optimize use of the Services; where you (or the organization through which you have an account) explicitly approve access (e.g., during a customer support inquiry or when participating in beta testing); in response to lawful requests by law enforcement or government authorities; in response to subpoenas, court orders, or other legal process or requests, as required by applicable law as determined in our discretion; where necessary (in our sole discretion) to ensure the stability and security of the Services and our systems (e.g., where we have reason to believe specific Content is degrading server stability); and where necessary (in our sole discretion) to protect the rights, privacy, safety, or property of you, us, or others. Notwithstanding the foregoing, you acknowledge and agree that we may retain, take possession of, delete, or deny you access to your Content if we believe, in our sole discretion, that some or all of your Content, or your use of the Services, violates our Terms of Service. We also may analyze metadata related to Content (such as total number of records, file size, API volume, access logs, etc.).

Use of Other Information

We use the information we collect for a variety of purposes, and how we use it depends on what we collect and which Services (or features of the Services) you use. These purposes may include:

  • Fulfilling our Contract with You and providing the Services to You. This includes use for the purpose of: (i) responding to requests or inquiries from you; (ii) providing customer support or technical assistance; (iii) contacting you to provide product updates or information about products you have requested or purchased; (iv) creating, managing, or administering your information and account, including identifying you with your Account or the account of another customer; and (v) auditing relating to interactions, transactions, and other compliance activities.
  • Analyzing and improving our Services pursuant to our legitimate interest. This includes use for the purpose of: (i) deriving market insights, ways to improve the Services, and performing other business analysis or research; (ii) customizing existing and future product offerings and other aspects of the Services to you and other users; (iii) securing the Services and our systems, and protecting your information and data; (iv) detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity; and (v) measuring interest in and engagement with our Services and short-term, transient use, such as contextual customization of ads.
  • Marketing our products and Services. This includes use for the purpose of: (i) tailoring and providing you with information about stub products, services, or events that you may be interested in, including by email or phone, (ii) monitoring the performance of our advertisements and marketing efforts, and (iii) communicating with you about your engagement with our Services.
  • Legal Obligations and Rights. This includes use for the purpose of: (i) establishing, exercising, investigating, prosecuting, or defending against legal claims; (ii) complying with laws or responding to lawful requests and legal process; (iii) protecting our rights and property, and the rights and property of our agents, customers, and others, including to enforce our agreements, policies, or Terms of Service; (iv) detecting, suppressing, or preventing fraud; (v) reducing credit risk and collecting debts owed to us; (vi) protecting our health and safety, or the health and safety of our Services, our customers, or any person; or (vii) fulfilling other requirements under applicable law.
  • Consent. This includes use for other purposes that are clearly disclosed to you at the time you provide personal information, or with your consent.
  • Aggregated or De-Identified Data. This includes use of aggregated or de-identified information for a wide variety of statistical, analytical, and service improvement purposes. The aggregation or de-identification process prevents the information from being reassociated or identified with any one customer account, user, or individual.
  • Other Purposes. This includes use for our other, legitimate business purposes, or as permitted by applicable law.

How We Disclose Information

We disclose information we collect for specific purposes, including:

  • With affiliates and subsidiaries to provide you with aspects of the Services, such as customer support;
  • With vendors that help us provide you with aspects of the Services, such as data storage, hosting, customer support, and payment processing, or that help us with marketing and email campaigns, to advertise, gain insights, and perform analytics into how the Services are used and how they might be improved;
  • With third parties who enable certain features or functionalities of the Services that you’ve requested (for example, by installing extensions in the Services);
  • With an employer or other organization (or employees or other users of the Services associated with such an employer or other organization) on whose behalf you use the Services, that created an Account on your behalf, or that owns, manages, or is associated with the email domain for an email address on your account;
  • With the owner / Account holder of the Services to which you have access or on which you are a collaborator as necessary to identify you to such owner to enable you to collaborate as intended;
  • As necessary to comply with applicable law, including governmental requests and law enforcement requests, and otherwise to protect the rights, privacy, safety, or property of you, us, or others;
  • As necessary in the event of a proposed or actual reorganization, merger, sale, joint venture, assignment, transfer, financing, or other disposition of all or any portion of our business, assets, or stock;
  • With others for any legitimate business purpose that does not conflict with the statements made in this Privacy Policy.

Acceptance

a. Acceptance required

You must accept all the terms of this policy when you order our goods or request our services. If you do not agree with anything in this policy, then you may not order our goods or request our services.

b. Legal capacity

You may not access our website or request our Services if you are younger than 18 years old or do not have legal capacity to conclude legally binding contracts.

c. Deemed acceptance

By accepting this policy, you are deemed to have read, understood, accepted, and agreed to be bound by all of its terms.

d. Your obligations

You may only send us your own personal information or the information of another data subject where you have their permission to do so.

e. Consent to collection

We will obtain your consent to collect personal information:

  • in accordance with applicable law;
  • when you provide us with any registration information or optional information.

Security

We take the security of personal information very seriously and always do our best to comply with applicable data protection laws. Our hosting company will host our website in a secure server environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders. We authorize access to personal information only for those employees who require it to fulfil their job responsibilities. We implement disaster recover procedures where appropriate.

Accurate and up to date

We will try to keep the personal information we collect as accurate, complete and up to date as is necessary for the purposes defined in this policy. From time to time we may request you to update your personal information on the website. You are able to review or update any personal information that we hold on you by accessing your account online, emailing us, or phoning us. Please note that in order to better protect you and safeguard your personal information, we take steps to verify your identity before granting you access to your account or making any corrections to your personal information.

Retention

We will only retain your personal information for as long as it is necessary to fulfil the purposes explicitly set out in this policy, unless:

  • retention of the record is required or authorised by law; or
  • you have consented to the retention of the record.

During the period of retention, we will continue to abide by our non-disclosure obligations and will not share or sell your personal information.

We may retain your personal information in physical or electronic records at our discretion.

Transfer to another country

We may transmit or transfer personal information outside of the country in which it was collected to a foreign country and process it in that country. Personal information may be stored on servers located outside the country in which it was collected in a foreign country whose laws protecting personal information may not be as stringent as the laws in the country in which it was collected. You consent to us processing your personal information in a foreign country whose laws regarding processing of personal information may be less stringent.

Updating or removing

You may choose to correct or update the personal information you have submitted to us, by clicking the relevant menu in any of the pages on our website or contacting us by email.

Limitation

We are not responsible for, give no warranties, nor make any representations in respect of the privacy policies or practices of linked or any third party websites.

Enquiries

If you have any questions or concerns arising from this privacy policy or the way in which we handle personal information, please contact us.