Cancel your subscription or close your account

Leaving should be as straightforward as joining, so here it is plainly: cancelling, deleting and closing are three different things, and only one of them touches your records. Cancelling stops the bill and keeps the books. Trimming costs for a quiet season? Cancel — the free plan keeps your records. Closed the business down for good? Export everything, then delete it. Walking away while the business carries on? Touch none of this — hand over ownership instead. Whatever you're doing, work in this order, and export before you start.

Step 1: Export your records first

You are required to keep financial records for years after you stop trading.

1. Click Insights in the sidebar, open the report picker, and run Profit & Loss. Set the widest date range and download the PDF and CSV.
2. Do the same for Balance Sheet and Trial Balance.
3. Click General Ledger and use ··· → Export.
4. Click Sales, then Expenses, and use ··· → Export on each.
5. Click Customers, then Suppliers, and use ··· → Export on each.
6. Go to Settings → Billing and download your Tax invoices.
7. Click Files and download anything you still need.

Step 2: Cancel your subscription

1. Go to Settings → Billing.
2. Click Manage on your plan card.
3. Cancel in the secure billing portal.

There is no pause option — cancelling is how you take a break. Your plan keeps working until the end of the period you have paid for — the card on the billing page shows the date. After that the business drops to the free Sneaky Side Hustle plan. Your records stay; the paid features stop. If you come back later, everything is where you left it.

If a partner manages your subscription, clicking Manage tells you so. Cancel with them.

Step 3: Delete a business, if you want to

Only do this once you have exported everything — deleting is permanent.

1. Go to Settings → Business.
2. Scroll to the Danger heading.
3. Click Delete.
4. Type your business name exactly as it appears.
5. Click Delete business.

stub has two guardrails here: only an owner can delete a business, and a business that still has a paid subscription can't be deleted at all — cancel first, then delete. See Resetting or deleting your business.

Step 4: Close your login

Go to Settings → Profile to see your account details.

Note: There is no self-service delete for your personal login. Contact support and ask them to close it. Cancel your subscriptions and delete or hand over any businesses first, so nothing is left running in your name.

If you are leaving but the business isn't

Don't delete anything. Make someone else an owner and step back. See Add or change a business owner.

Tip: Cancelling and deleting are not the same. Cancelling stops the bill and keeps the books. Delete only when you are certain, and only after you have exported.